- When a homeowner contacts us, Chris personally attends to the call
and sets up an appointment time. In some cases, after a message is left
at the office phone, the office manager may return the call. Chris will
then meet with the homeowner to inspect the residence and begin the free
estimate process.
- During the first appointment, we start by listening to the homeowners
needs and ideas. We always bring one of the many portfolios
of our work to show our quality and help with ideas. Before leaving,
we discuss the techniques that set us apart from the competition, give
professional input on design, agree on what the “first draft”
should be and take exact measurements of the project location in order
to produce scale drawings.
- Usually within a few days Chris is ready to schedule a second appointment
where we’ll give the homeowner a copy of the scale drawing and/or
3D renderings, provide an exact and itemized price and go over potential
options or changes that can be made. Custom Deckworks understands that
you have to live with the finished product for many years and that you
deserve to be happy with it. We’re not satisfied unless you’re
satisfied. So, we will go back to the drawing board
and continue to meet with you as many times as it takes for you to be
sure you’re getting what you want. If there are budget constraints,
we can scale down the project while trying to maintain design quality
and any special accessories the homeowner
may want.
- We do not charge for any appointments, drawing of plans, or pricing.
The price you are quoted by Custom Deckworks is for actual work to be
preformed at your residence. Each price is good for 30 days and can be
“locked-in” by signing a contract for the job within that
time. Lumber prices fluctuate and prevent us from honoring an un-signed
quote for longer than 30 days.
- After a specific plan is agreed upon, a contract is drawn up specific
to the job. The plan is a part of the contract as are any additional Bid
Sheets we may present. Between these items, everything is made perfectly
clear and upfront for the security of both parties. The total price on
the contract will be the final and complete price. There are, however,
two situations that can add to the final price: Any additions or changes
made by the homeowner, which will also be in writing and signed for, and
any unforeseen repair work to the house due to damage or rot from a preexisting
structure. In the event that we believe there may be preexisting damage
that can’t be seen before we begin work, we always quote an “estimate
range” that the repairs should not go over.
- Any payment made to us will be made out to Custom Deckworks ONLY. You
will never be asked to write a check to an individual and our employees
will never make any requests for payment. Custom Deckworks owner will
handle inspections and the owner or office manager will handle payments
with the homeowner.
- You will never be asked for access to your house by any employees.
We only need access to an outside water source and, occasionally, the
electrical breaker box. We recommend keeping your residence locked anytime
you are not there. If we leave the site while you are not home, your property
would be unprotected.
- During the construction process and long after, if you have any concerns,
about anything, you will always be able to reach Chris either on the job
site or by phone. Custom Deckworks is dedicated
to quality customer service.
Contact us today to get started on the deck of your dreams.